Uncover why aspect software is the best company for you. In may 2006, voxeo launched a european subsidiary, and followed that in july 2006 with the acquisition of voiceready, which provided. Aspect software announces completion of voxeo corporation. Vector capitals acquisition of aspect emphasizes both customer. Aspect software announces completion of acquisition of voxeo. In july 20, voxeo was acquired by aspect corporation, whose mission is to help enterprise contact centers deliver remarkable customer experiences across every conversation and every channel through a single, elegant software platform.
Aspect software is the leader in callcenter software and a global provider of customer contact, workforce optimization, backoffice optimization and microsoft platform read more. Essentially, well be looking to keep the voiceobjects platform the same, he says. The companies said the acquisition will enhance aspect s cloud, hybrid, and premisesbased deployments while adding interactive voice response and multichannel selfservice capabilities to the companys solution portfolio. Linguasys technology assets acquired by aspect software. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice solutions, today announced the addition of a new north america channel partner, waterfield technologies, a leading provider of voice and mobile customer interaction solutions. Aspect, a leading provider of fully integrated customer engagement, workforce optimization, and selfservice omnichannel solutions, today announced it has entered into a definitive merger agreement to be acquired by vector capital, a leading private equity firm specializing in transformational investments in established. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice solutions, today announced it has completed the acquisition of.
Aspect acquires customer service software company voxeo in. By acquiring the technology assets of linguasys, an interactive text. The acquisition of voxeo, the market leader in robust cloud, onpremise and hybrid selfservice platforms, furthers aspects continued commitment. Netflix announces plans to raise prices january 15, 2019. I was glad to be a part of an experienced system architecture team. I worked at aspect software for 7 months as an engineering intern and my experience with them was amazing. Aspect software computer software westford, massachusetts 58,941 followers powering enterprises. Aspect software reports fourth quarter preliminary results. Aspect acquired voxeo in 20, bringing all of voxeo s innovative mobile selfservice tools, ivr development platform and global hosting infrastructure together with the robust aspect contact center portfolio and workforce management suite.
Our largeenterprise contact center software is used by millions of agents every year and supports billions of consumer. Call center software news september 08, 2016 salesforce salesforce lighting bolt september 07, 2016 salesforce salesforce call center news. Voxeo will alsocontinue to openly and actively support voiceobjects application deployment on multiple voicexml platforms, including those from aspect software, avaya, genesys telecommunications laboratories, intervoice, and nortel. The biggest news from aspect software in 20 was its acquisition of voxeo winner of enterprise connect 20s best of show award in july. Aspect software acquires voxeo on 20710 for an undisclosed amount.
Voxeo will continue to openly and actively support voiceobjects application deployment on multiple voicexml platforms including aspect, avaya, genesys, intervoice and nortel. Voiceobjects will also be available in extremely costeffective ondemand and onpremise offerings bundled with voxeos own prophecy voicexml platform. A second license may be installed on a networked workstation at the same location at no additional charge. Aspect looks to enable organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness.
Bolster aspect leadership position in the outbound contact center market. Find out what works well at aspect software from the people who know best. Survey says, the evolution of customer service continues december 6, 2018. Company voxeo news, employees and funding information. Aspect software today announced preliminary results for the fourth quarter ended december 31, 20. Voxeo has grown its services through both internal development and acquisition. Connect with aspect software aspect software is a call center management. Aspect software, a leading awardwinning cloud provider of fullyintegrated consumer engagement, workforce optimisation, and backoffice solutions, has announced another key acquisition continuing the companys successful business transformation to a leading cloud solution provider in the customer engagement space. Voxeo, which produces standardsbased voice applications, reported tuesday that it has acquired voiceobjects.
It works with 45,000 companies and half of the fortune 100 firms from its headquarters in orlando, beijing, cologne, and london. Voxeo, which seeks to develop easytouse voice products, said voiceobjects, which provides selfservice application development analytics solutions, will assist users in developing phone applications that can be deployed on voicexml platforms. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice solutions, today announced it has entered into a definitive agreement to acquire voxeo corporation, a leading provider of hosted and onpremise interactive voice response ivr solutions and a leading platform. One year of email support, remote tcpip support, and upgrades are included with the inital purchase. Aspect also gained qivox and voxeo cxp from the acquisition. Aspect has new owner and updated ccaas plan no jitter. Vb profiles is the definitive source of curated information on millions of companies, people and industries. Voxeo provides hosting and onpremise platform solutions. It works with 45,000 companies and half of the fortune 100 firms from its headquarters in orlando, beijing, cologne, and. The companies said the acquisition will enhance aspects cloud, hybrid, and premisesbased deployments while building on its interactive voice response and multichannel selfservice capabilities.
Aspect software customer references have an aggregate content usefulness score of 4. The acquisition is expected to significantly enhance aspects ability to support cloud, hybrid, and premisebased deployments, while adding a marketleading ivr and multichannel selfservice capability to the companys solution portfolio. Aspect partners were selected from each regional theater based on criteria including. Cpq september 07, 2016 salesforce salesforce community cloud recognized september 07, 2016 salesforce salesforce call center community news september 07, 2016 salesforce salesforce call center community news turns service desk to sales desk. Compare pay for popular roles and read about the teams worklife balance. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and back office solutions, today announced it has completed the acquisition of voxeo corporation, a leading provider of hosted and onpremise interactive voice response ivr solutions and a leading platform provider for. Global interactive voice response ivr systems industry. Communitycreated profile of aspect software in phoenix, az including executive profiles, news and insights, videos and contact information.
Aspect software files for bankruptcy reorganization. The new rules for customer service december 4, 2018. Voxeo was founded by jonathan taylor and others in 1999 with the goal of making it easy for web developers to create telephony applications. Learnt many things from the companys top 2 architects during my tenure with them. Having followed aspect, its antecedent, and acquired companies aspect communications, concerto, davox, rockwell, tcs, and voxeo, to. Aspect is on a mission to simplify and improve customer engagement. The founders started looking at other areas where the lessons of voxeo easy to use, scalable and dramatically different software could be applied. Voxeo, now an aspect company, provides tools to improve customer selfservice and the customer experience. Six months later, at this weeks aspect analyst summit in scottsdale, az, it was clear that the impact of the acquisition has positively permeated throughout the organization. The second thursday of each month, aspect partners with the aspect software user group association asuga to bring topics from thought leaders around the world and aspect product experts. Aspect software, provider of cloudbased business process tools for customer engagement, acquired technology assets this week from linguasys. Aspect software to be acquired by vector capital aspect.
Jul 31, 20 datamonitor financial deals tracker via comtex aspect software, inc. The industrys most comprehensive, integrated solution for delivering seamless omni. Expands cloud, multichannel self service, ivr product and channel presence. In october 2005, voxeo acquired the voicexml ivr platform and customers of vocomo.
Expands cloud, multichannel selfservice, ivr product and channel presence. These sessions are designed to provide insight and value to all asuga members and focus on. Aspect software today announced that it has been awarded the 2016 global company of the year award in the workforce optimization industry. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, backoffice and awardwinning cloud solutions, announced theater winners of the 2014 partner of the year award. Last year, the company acquires voxeo, which brought a robust ivr solution, cloud expertise, and new data centers.
Get the inside scoop on jobs, salaries, top office locations, and ceo insights. Aspect was founded under the name aspect communications in 1973, when its solution powered the first call center flight booking system with an intelligent automatic call distributor. Aspect software, which provides customer interaction management, workforce optimization and business process automation software to. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice.
Aspect blogs insight to help build the customercentric. Voxeo provides hosted and onpremise interactive voice response ivr and communications enabled business processes. Aspect software will acquire orlandobased voxeo corp. Linguasys is a provider of enterprise language technology solutions including machine translation capabilities and has so far raised usd 4. Company aspect software news, employees and funding. An arizona tech company with ties to orlando on march 9 announced it has filed for chapter 11 bankruptcy reorganization.
Aspect software is the leader in callcenter software and a global provider of customer contact, workforce optimization, backoffice optimization and microsoft platform solutions. The companies said the acquisition will enhance aspect s cloud, hybrid, and premisesbased deployments while building on its interactive voice response and multichannel selfservice capabilities. Aspect software, a leading provider of fullyintegrated customer interaction management, workforce optimization, and backoffice solutions, today announced it has entered into a. Expands cloud, multichannel selfservice, ivr product and channel presence 061820 aspect software announces appointment of tom shepherd to newlycreated position of vice president, worldwide channel and alliance sales.
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